Support

Need help with Pluminate Lite? Email us and we will get back to you.

Reply time: we usually reply within 2 business days.

Frequently asked questions

How do I open a folder?

Choose File › Open Folder… and select a folder in the system open panel. Pluminate Lite can only read and write folders you open this way, because it runs in the macOS App Sandbox. If a file or folder will not open, open its parent folder instead.

Where are my settings stored?

Settings and your list of recent folders are stored on your Mac, inside the app's sandbox container. They are never sent anywhere. You can adjust them from the Settings window (Pluminate Lite › Settings…), which also offers a Reset to Defaults button.

Why can't Pluminate Lite see my other files?

This is by design. The App Sandbox limits the app to the folders you choose, which keeps the rest of your Mac private.

Does Pluminate Lite collect any data?

No. There are no accounts, analytics or tracking. See the Privacy Policy.

How do I report a bug?

Email support@pluminate.com and include:

your macOS version (Apple menu › About This Mac)
the Pluminate Lite version (Pluminate Lite › About Pluminate Lite)
the steps that lead to the problem, what you expected and what happened
a screenshot, if it helps